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Saturday, December 14, 2019

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Dedicated Support Team

Build your own dedicated support team to reduce costs and complexities of internal operations. Hire skilled and industry certified IT professionals at an on-going monthly fee and augment your current IT staff with our qualified IT experts.

Available round-the-clock; a dynamic and talented technical workforce – ensures your customers have the support that they need, any moment of the day or night. Hire our experts and make your own dedicated support team. 

A Dedicated Support Team of certified technical experts that's built around your business and your needs with a single point of contact to ensure all your IT support needs are met.

Depending on your IT support needs, the team of IDS professionals can be fully dedicated or semi-dedicated, ready to help you or your end-users with tech-related issues. Our dedicated customer support services are available via email, IM and phone, with direct access to a range of industry certified and professionally qualified support engineers with extensive technical knowledge. All our dedicated and semi-dedicated support staff are well trained Microsoft Certified Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network Professionals (CCNP), etc. with a minimum of 4-6 years of experience.

We can match resources to your specific requirement and free you from the challenges of finding, recruiting, training and retaining high-quality professional staff. We understand your business goals, your culture, and your needs and align our services accordingly. Our tailored approach means that we analyze your business needs first and then adapt and build the dedicated technical support team that fits your company best.

How is dedicated support team different from shared support?

A dedicated support team works only for your company. The resources are not shared across multiple clients. Here is what marks the difference:

  • Efficient and highly competent team which works like an "extension" to your own teams
  • All of our engineers have a minimum 5 years working experience
  • Only qualified engineers having vendor certifications like CCNP and MCSE
  • You build your own team by interviewing and selecting the engineers for your team from a resource pool that we share
  • A dedicated account manager for team management is our responsibility
  • You can setup your team for 24x7 operations or hire for a specific time slot
  • Scale up or scale down the team as and when required

Features


Build Your Own Team: Identify the support hours, level of support and build your own support configuration the way you want it.

Dedicated Account Manager: Ensures that the quality is met and serves as a consultant on business decisions. 

Full Protection: We guard your data in secured CMDB and the info is released to the right member on need basis. 

Unlimited Support: Apart from resolving tickets, your team can handle server administration issues too. 

Pre-Sales Support: We understand your business to ensure pre-sales queries are answered correctly and in time. 

Flexible Hours: We prepare a shift schedule at the start of every month which meets your support and project requirements.

 

Benefits


 

White Label:

All support is branded under your company name and brand identity.

Knowledgeable Staff:

Wide exposure with multi-domain knowledge for quick resolutions.

100% Resolutions:

Any technical issue is resolved by your dedicated team, guaranteed.

Matured Process:

All our internal process are based on ITIL and international best practice.

Scalable:

Scale up or down man power in your team as and when a requirement arises.

Periodic Reviews:

Reviews are initiated by us with the team and you for best results

 

White Label:

All support is branded under your company name and brand identity.

Knowledgeable Staff:

Wide exposure with multi-domain knowledge for quick resolutions.

100% Resolutions:

Any technical issue is resolved by your dedicated team, guaranteed.

Matured Process:

All our internal process are based on ITIL and international best practice.

Scalable:

Scale up or down man power in your team as and when a requirement arises.

Periodic Reviews:

Reviews are initiated by us with the team and you for best results

GET IN TOUCH

Interactive data Solutions
House: 92, Road: 23, Block: a, Banani, Dhaka, Bangladesh
T (+880)1705150687

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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